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Ms powermail complaints11/25/2023 An exception to this rule is if the soft bounce is due to a content block (cb) If an email is later opened by the member, their status changes back to OK. After three consecutive Soft Bounces, the email address will be marked as bad. An example would be if their email inbox was full. They are the number of people whose email address was undeliverable (no message was delivered) but the message we received from their email server indicated the reason may be temporary. Soft Bounces - These are identified with SB (soft bounce or GB (general bounce) in the contact record. Spam Complaints - If a user that has received your message marks it as spam, then it is counted here. # Members Who Did Not Open - Members without this type of contact record present in their history. # Members Who Opened - The number of people whom we registered as having opened your PowerMail by counting contact records that say, "Type:open, Method:email, and Note:" If there is a big difference between the number of people you attempted to send to and the total sent, please note: Total Sent can be different than expected due to having members in multiple batches, bad/missing/duplicate email addresses, and unsubscribes. In general, the Total Sent after two hours will be very close to what the final total will be. This number can increase up to 48 hours after you have sent your message due to a number of factors. # Sent - At the given moment, the number of emails that have been confirmed as delivered.
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